Terms of Service

This website is operated by HVAC Total. References to “we,” “us,” and “our” on this site refer to HVAC Total. We offer this website, including all information, tools, and services, conditioned upon your acceptance of our terms, conditions, policies, and notices.

By accessing our site or making a purchase, you agree to our “Service” and consent to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including additional terms and policies referenced herein or available via hyperlink. These Terms apply to all site users, including browsers, vendors, customers, merchants, and contributors.

Please read these Terms of Service carefully. By using our site, you agree to these Terms. If you disagree with any part of these Terms, you may not use our website or services. Acceptance of these Terms is explicit and limited to their provisions.

Any new features or tools added to our store will be subject to these Terms. You can review the latest version of the Terms of Service at any time on this page. We reserve the right to update or change any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes. Continued use of our website following the posting of changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform enabling us to sell products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you affirm that you are at least the age of majority in your state or province, or that you have consent from a guardian if you are a minor. You may not use our products for illegal or unauthorized purposes or violate any laws in your jurisdiction, including copyright laws. You must not transmit any harmful code, such as worms or viruses. Violating these Terms will result in immediate termination of your access to our Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over networks and changes to adapt to technical requirements. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written permission. Headings used in this agreement are for convenience only and do not affect the Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible for inaccuracies or omissions on this site. The material provided is for general information and should not be relied upon solely for decision-making. Historical information on this site is provided for reference only and may not be current. We may modify the site’s content at any time but have no obligation to update information.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We may modify or discontinue the Service (or any part of it) at any time without notice. We are not liable for any changes, price adjustments, suspensions, or discontinuations of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Some products or services may be available exclusively online and are subject to our Return Policy. We strive to display accurate colors and images, but cannot guarantee that your monitor’s display is accurate. We reserve the right to limit sales, adjust quantities, or discontinue products at any time. Product descriptions and pricing are subject to change without notice. We do not guarantee that product quality will meet your expectations or that errors will be corrected.

HVACTotal.com does not accept responsibility for equipment fitness for specific applications. Decisions on system sizing and selection must be made by the consumer and should not rely solely on information from HVACTotal.com. Installation must adhere to manufacturer instructions and applicable codes and should be performed by a licensed professional. Warranty covers parts only; the installer is responsible for labor warranties.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or limit orders and may cancel orders based on customer accounts, payment methods, or shipping addresses. We may notify you of changes or cancellations using the contact information you provided. We may also limit orders from dealers, resellers, or distributors.

You agree to provide accurate and complete information for purchases and to promptly update your account details. For more details, review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control. These tools are provided "as is" and "as available," without warranties or endorsements. We are not liable for your use of third-party tools and you should review the third-party terms before use. New features or services offered on our website will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Our site may include links to third-party materials or websites. We are not responsible for the content or accuracy of these sites and will not be liable for any damages related to their use. Review third-party policies before engaging in transactions or interactions with these sites.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send us submissions (e.g., contest entries) or unsolicited materials, you grant us the right to use, edit, publish, or distribute them without restriction. We are not obligated to keep any submissions confidential, compensate for them, or respond to them. We may monitor and remove content we find objectionable at our discretion. You are responsible for ensuring your comments do not infringe on third-party rights or contain harmful material.

SECTION 10 - PERSONAL INFORMATION

Your personal information submitted through the store is governed by our Privacy Policy. View our Privacy Policy for details.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Information on our site may contain errors or inaccuracies related to product descriptions, pricing, and availability. We reserve the right to correct errors and update information or cancel orders without notice. We are not obligated to update information except as required by law.

SECTION 12 - PROHIBITED USES

You may not use the site for unlawful purposes or to solicit unlawful acts. Prohibited activities include violating laws, infringing intellectual property rights, harassing others, submitting false information, transmitting malicious code, collecting personal data, and interfering with the site’s security. We may terminate your access for violating these prohibitions.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that our service will be uninterrupted, timely, secure, or error-free. We are not liable for any damages resulting from the use of the service or products, including indirect or consequential damages. 

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless HVAC Total and its affiliates from any claims or demands arising from your breach of these Terms or violations of laws or third-party rights.

SECTION 15 - SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, it will be severed, and the remaining provisions will remain in effect.

SECTION 16 - TERMINATION

The Terms remain effective until terminated by either party. You may terminate by stopping use of the site. We may terminate if you fail to comply with the Terms, and you will remain liable for amounts due up to the termination date.

SECTION 17 - ENTIRE AGREEMENT

These Terms and any posted policies constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements. Any ambiguities in these Terms will not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms and any agreements related to our Services will be governed by the laws of the United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

Review the most current version of these Terms at any time on this page. We may update or change these Terms and it is your responsibility to check for updates. Continued use of the website constitutes acceptance of any changes.

SECTION 20 - EPA NOTICE

Federal law prohibits opening refrigeration lines on equipment purchased from this site or any HVACTotal.com subsidiary. Only licensed professionals may handle refrigerants. You assume full responsibility for proper installation and maintenance in accordance with applicable codes per your city and state guidelines. 

SECTION 21 - CONTACT INFORMATION

For questions about the Terms of Service, contact us at suppor@hvactotal.com.