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Processing Time
We process and ship orders Monday through Friday. Orders placed by 12 p.m. EST on these days are usually shipped within 1 to 2 business days and arrive within 3 to 5 business days. Orders placed on weekends will start processing the next business day. Some items may be backordered, leading to possible delays. Shipping times begin once the order leaves our warehouse. While we aim for timely delivery, delays by freight or ground carriers are beyond our control. Lift Gate service is available for an additional $35.00.
Equipment Arrival
Shipping times are not guaranteed and may vary by address. Upon delivery, inspect each item and match the count with the delivery receipt before signing. Report any missing or incorrect items within 24 hours; claims reported after this period may be denied. Inspect items for damage in front of the driver before signing the receipt. Note any issues like dents or scratches clearly on the receipt or reject the shipment if damaged.
Making Notes on the Delivery Receipt
If the items and quantity on the delivery receipt match what you received and are undamaged, sign and mark the receipt as "Clear."
If items or boxes are missing, mark the receipt as " Short" and list the missing items. A packing slip will be attached for reference. Allow up to 7 business days for the carrier to find the missing items. If they cannot be located, we will ship replacements to you at no extra charge. If the strip wrap is torn or replaced, mark the receipt as "Wrap Broken."
How Do I Handle a Damaged Shipment?
If any items are damaged, mark the receipt as "Damaged," specifying the items and the nature of the damage. Refuse only the damaged items, keep and sign for the rest, and clearly note the refused items on the receipt. Contact our Customer Service to report which items were refused and which were accepted. We will ship replacements once our Shipping Department confirms the damage with the Freight LTL Company. If you sign for the delivery but later discover damage, you are responsible for it. You will need to contact the Freight LTL Company’s claims department directly to file a claim.
