Pioneer® Diamante Essenza™ 12,000 BTU 17 SEER2 230V High-Wall Ductless Mini-Split Air Conditioner Inverter Heat Pump with 16 Ft. Kit

• Standard Efficiency Diamante Essenza Ductless Mini Split Heat Pump System
• Cooling capacity: 11,500 BTU/H with 17 SEER2 / 9.5 EER2 efficiency
• Heating capacity: 11,500 BTU/H with 8.5 HSPF2 / 3.2 COP2 efficiency
• Voltage: 208/230V, 60Hz, 1Ph
• High Wall-Mounted Ductless Air Conditioning & Heating System
• Variable-Speed DC Inverter Driven Performance
• Factory-Precharged with Environmentally Friendly R-32 Refrigerant
• Standard Ambient Range Operation (As low as 5°F in Heating / As high as 122°F in Cooling)

Features

• Heat Pump with Cooling, Heating, Dry, and Ventilation Modes
• Dual-Drainage Ports
• Washable, Reusable Air Filters
• Dual-Axis Airflow (Motorized Up-Down and Left-Right Louvers)
• Functional Remote with:
  • ECO and SLEEP Modes, for Energy-Conservation
  • Timer On/Off Control
  • TURBO, for Times of High-Demand
  • Self-Clean Cycle
  • MEMORY, to Recall Favorite Settings
  • IFEEL, to Detect and Adjust to Local Temperature

Diamante Essenza™ High-Wall Series

Warranty 

Enjoy a 10-year limited parts warranty when your unit is registered within 60 days of installation. The installation must be completed by a properly certified professional adhering to city, state and federal laws.

Processing Time

We process and ship orders Monday through Friday. Orders placed by 12 p.m. EST on these days are usually shipped within 1 to 2 business days and arrive within 3 to 5 business days. Orders placed on weekends will start processing the next business day. Some items may be backordered, leading to possible delays. Shipping times begin once the order leaves our warehouse. While we aim for timely delivery, delays by freight or ground carriers are beyond our control. FREE Life Gate. 

Equipment Arrival

Shipping times are not guaranteed and may vary by address. Upon delivery, inspect each item and match the count with the delivery receipt before signing. Report any missing or incorrect items within 24 hours; claims reported after this period may be denied. Inspect items for damage in front of the driver before signing the receipt. Note any issues like dents or scratches clearly on the receipt or reject the shipment if damaged.

Making Notes on the Delivery Receipt

If the items and quantity on the delivery receipt match what you received and are undamaged, sign and mark the receipt as "Clear."

If items or boxes are missing, mark the receipt as " Short" and list the missing items. We will ship replacements to you at no extra charge. If the strip wrap is torn or replaced, mark the receipt as "Wrap Broken."

How Do I Handle a Damaged Shipment?

If  any items are damaged, mark the receipt as "Damaged," specifying the items and the nature of the damage. Refuse only the damaged items, keep and sign for the rest, and clearly note the refused items on the receipt. Contact our Customer Service to report which items were refused and which were accepted. We will ship replacements once our Shipping Department confirms the damage with the Freight LTL Company. If you sign for the delivery but later discover damage, you are responsible for it. You will need to contact the Freight LTL Company’s claims department directly to file a claim.